Chatty Form Documentation

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Checking Submissions in Chatty Form

This guide explains how to access, review, and manage the responses and interactions collected through your chatbots.

Overview

Submissions represent all interactions that users have had with your published chatbots. Each submission contains the data collected during a user's conversation with your chatbot. This guide will help you understand how to effectively manage and utilize this collected data.

Accessing Submissions

Step 1: Navigate to Submissions

  1. Go to the "My Chat Bots" page from the dashboard
  2. Click on the chat bot whose submissions you want to view
  3. This takes you to the flow builder
  4. Within the flow builder, click on the "Submissions" link/tab in the navigation

Alternatively:

  1. While viewing your bot's flow in the flow builder
  2. Look for the "Submissions" link in the sidebar or top navigation
  3. Click to access the submissions page

Step 2: View Submission Overview

  • You'll see a table listing all submissions for this bot
  • Each row represents one completed conversation
  • Columns include Submission ID and Submission Time
  • Use the "Actions" column to view details or delete submissions

Understanding Submission Data

Submission Details

Each submission entry shows:

  • Submission ID: A unique identifier for this specific interaction
  • Submitted At: The date and time when the user completed the conversation
  • Actions: Icons for viewing details or deleting the submission

Submission Information

When viewing a specific submission:

  • A detailed breakdown of the entire conversation
  • All responses provided by the user
  • The path the user took through your chat flow
  • Timestamps for each interaction

Viewing Individual Submissions

How to View Details

  1. Find the submission you want to review in the table
  2. Click the "eye" icon in the Actions column
  3. This opens the submission details page
  4. You can see the user's complete conversation journey
  5. All collected data is displayed in chronological order

What You'll See

  • Complete conversation flow with user responses
  • All data points collected during the interaction
  • Timestamps showing when each response was submitted
  • The final outcome or conclusion of the conversation

Managing Submissions

Deleting Submissions

If you need to remove a submission:

  1. Locate the submission in the table
  2. Click the "trash" icon in the Actions column
  3. A confirmation dialog will appear to prevent accidental deletion
  4. Confirm that you want to delete the submission
  5. The submission will be permanently removed

⚠️ Warning: Deletion is permanent and cannot be undone. Make sure you really want to delete the data before confirming.

Bulk Management

Currently, the system supports individual submission deletion only. For bulk operations:

  • Manually delete submissions one by one
  • Consider exporting data if you need to archive before deletion

Submissions Table Features

Pagination

  • Submissions are displayed 10 per page
  • Use the pagination controls at the bottom to navigate
  • Numbers show current page and total pages
  • Navigate using Previous/Next buttons or page number links

Page Navigation

  • Jump to specific pages using numbered links
  • Pages are listed with ellipses (...) when there are many pages
  • Current page is highlighted
  • First and last pages are always accessible

Using Submission Data

Data Analysis

  • Export data (if available) for deeper analysis
  • Look for trends in user responses
  • Identify common drop-off points in your flows
  • Monitor the effectiveness of different conversation paths

Quality Assurance

  • Review submissions to ensure data quality
  • Check for completeness of responses
  • Look for any inappropriate content in text inputs
  • Verify that your chat is meeting user expectations

Improving Your Chatbots

  • Analyze where users abandon conversations
  • Identify confusing questions or interactions
  • Refine your flow based on user behavior patterns
  • Improve response options based on user input variations

Exporting Submissions

Current Capabilities

The current version provides view and delete capabilities in the interface. For exporting:

  • Check for export functionality which may be available as a CSV download
  • Contact support if you need bulk export capabilities
  • Consider taking screenshots for limited data archival

Privacy and Data Handling

Data Protection

  • Submissions are stored securely in our systems
  • Access is restricted to authorized account holders
  • Comply with regulations like GDPR for data handling
  • Regular security audits ensure data integrity

Best Practices

  • Regularly review collected data for sensitive information
  • Delete unnecessary submissions to minimize data storage
  • Inform users about data collection in your privacy policy
  • Retain data only as long as necessary for your purposes

Troubleshooting Common Issues

Missing Submissions

  • Problem: Expected submissions don't appear in the list
  • Solution: Verify the chat was published when the users interacted
  • Solution: Confirm users actually completed the conversation
  • Solution: Check if the data was accidentally deleted

Incomplete Data

  • Problem: Some submissions lack expected information
  • Solution: Review your chat flow for required fields
  • Solution: Verify that required fields are properly configured
  • Solution: Check for any technical issues that might have occurred

Slow Loading

  • Problem: Submission page takes too long to load
  • Solution: Browser refresh often resolves temporary issues
  • Solution: Check your internet connection
  • Solution: Contact support if loading issues persist

Optimizing Submission Management

Organization Tips

  • Create separate bots for different types of data collection
  • Use clear naming for bots to identify submission sources
  • Regular review schedules to stay current with submissions
  • Archive important data externally if needed for long-term retention

Workflow Suggestions

  • Set up email notifications to be alerted of new submissions
  • Schedule regular review sessions for high-volume chatbots
  • Establish team responsibilities for submission monitoring
  • Develop processes for acting on submitted information

Need Help?

  • Check that you're viewing the correct chat bot's submissions
  • Ensure your published chat is working correctly for new submissions
  • Verify your account permissions allow submission access
  • Contact support for technical issues with submission management